Category — Decision making

Often, when I ask clients how they make decisions, I hear, “Oh, we mostly use consensus around here.”

Danger, Will Robinson, Danger!

Eight times out of ten, these are the same people who also note that group decisions often get reversed, people say one thing and then do another, or that their team spins and spins when they discuss potential decisions, investing loads of precious time but getting nowhere. What I often see is that “consensus” means a decision process that’s unclear or a wee bit sloppy, where the boss ended things with, “Oh, we’re out of time – but we’re all in agreement here, right?” But no one dug deeply for different points of view or concerns, let alone truly addressed them. [Read more →]